IT Support Technician
Technology Department
For people who are going places
Terrestar represents a veritable constellation of talent... dedicated people who are eager to explore new horizons and take bold, new paths while charting the future of telecommunications.
To achieve that, we harness leading-edge technologies to enable seamless direct-to-mobile satellite communications and the Internet of Things.
Our mission: to connect everyone everywhere to their world.
If you think you might be a good fit, why not join our team!
The IT Support Technician reports to the Manager of End User Computing and IT Service Management. The role involves providing support and maintenance for Mac and PC laptops, offering 1st and 2nd level support for software, hardware, and networking issues. The incumbent will be responsible for managing Office 365 technical functionality and licensing, assisting employees and consultants with their issues and requests, documenting them using the ticketing system, and conducting regular maintenance and patching.
The main responsibilities are:
End-Users Support
- Deliver first and second-level support to end users for computer platforms, software, and networking issues.
- Offer one-on-one training and guidance to users as needed.
- Work together with team members on finding solutions to complex issues when necessary.
Troubleshooting
- Handle and resolve issues concerning Office 365 technical functionality and licensing.
- Perform regular maintenance and patching of end-user computing resources.
Documentation:
- Document and manage issues and requests using the designated ticketing solution.
Assume all related responsibilities
COMPETENCY PROFILE AND MINIMUM REQUIREMENTS
Education/Experience/Certification
- Collegial diploma in information technology or in a relevant field.
- Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals, etc.).
- Five years of experience in an IT support role.
- Experience with IT service management tools.
- Experience with Autopilot and Intune configurations.
- Experience supporting Windows and Mac computers.
- Experience supporting Azure Virtual Desktop is desirable.
- Experience supporting SharePoint and Teams.
Other qualifications
- Strong knowledge of Office 365 tools.
- Knowledge of networking fundamentals.
Skills Required
Adapted to his or her level and field of expertise, the incumbent must possess the following skills:
- Ability to develop constantly in a spirit of continuous learning.
- Generates value and has an innovative spirit.
- Demonstrates sound management of organizational risk and IT security.
- Has a service approach.
- Team player and collaborative.
- Communicates effectively.
- Plans and organizes work autonomously, rigorously and agilely.
- Has a strong business acumen.
At Terrestar, we’re all about our people!
In addition to enjoying fair, competitive, direct compensation, you'll have access to our incentive plan from the moment you're hired.
You’ll also enjoy:
- an open working culture that offers flexibility in terms of when and where you work;
- numerous paid holidays throughout the year;
- varied health programs including yearly check-ups and virtual 24/7 support.
Above all, you’ll have the opportunity to learn, to grow, and to innovate in ways that will help shape the world of telecommunications.
At Terrestar, the future of telecom is close at hand.
You can review our privacy policy here : https://terrestarsolutions.ca/en/privacy-policy
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Want to contribute to the telecom industry of tomorrow? Apply today!
Your application will be reviewed with care. Candidates whose qualifications meet our requirements will receive a response from us shortly.