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Powered by Monogoto

Thanks to our partnership with Monogoto, and their software-defined platform, your Hybrid IoT devices remain seamlessly connected via cellular and satellite networks, empowering you with real-time data, insights, and control wherever you work.

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Easily manage your services, access real-time data, and enjoy full control over your account.

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Key tools

Make the most of your IoT experience.

Everything you’ll need to know is listed here and available as a PDF.  
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FAQ

    • See our guide “How to add or update a payment method”.

    • Verify the payment info in your account (card number and expiry date). If everything looks right, please contact us at: finance@iot.terrestarsolutions.ca.

    • Please contact our account administrator at: info@iot.terrestarsolutions.ca.

    • You can receive email usage alerts by configuring your account in the “Integration” section. Click “Email” then add your email address and choose “Things Data Limit” to define your usage parameters in KB, MB or GB, for each group and network.

      For more information, please see: https://docs.monogoto.io/hub/integrations/email.

    • Access your Terrestar Solutions Portal, then choose “Payments” and download a PDF version of the bill you want.

    • As an administrator, you can add or delete users. Please see our guide “How to modify user account”.

    • As an administrator, you can update email addresses. Please see our guide “How to update company information”.

    • You have to deactivate that user and create a new one. Please see our guides “How to modify user accounts” and “How to create a new user”.

    • Yes, to both questions. You can contact our support team at: service@iot.terrestarsolutions.ca. We’ll answer in both languages.

    • Contact us by email at: service@iot.terrestarsolutions.ca. If needed, we can plan a call after that.

    • If your service is affected by scheduled maintenance or an outage, you’ll receive a notification on the portal. You can also choose to receive email notifications by enabling them in the “Integration” section. Simply choose “Email”, and select “Production Updates”.

      For more information on configuring alerts, please see: https://docs.monogoto.io/hub/integrations/email.

    • Access your Terrestar Solutions Portal and choose “Things”. There you’ll see a table with columns for “Data Usage” and “Latest Activity” for each SIM card.

    • No. Our solution uses a single SIM card to seamlessly access both cellular and satellite networks, enabled by 3GPP standards.

    • We support the following cards: SIM 2FF, 3FF, 4FF and eSIM (MFF).

    • A credit card must be registered with your account for monthly billing or equipment purchase.

    • We use a Geostationary Echostar T1 satellite. Learn more here.

    • Please see our coverage map.

    • We provide access to cellular and satellite networks in the US and internationally. Please see our coverage map or contact us.

    • We offer a cloud-based platform for provisioning, monitoring, analytics, as well as APIs that are tailored to your needs.

    • Sure! We provide a Dev Kit to test and facilitate your deployment. Just send us a request.

    • Yes. Please refer to our technical documents.

    • Click here for the complete list of modules and chipsets certified on our network.

    • Contact us via this form, indicating your device model.

    • Terrestar provides connectivity for equipment offered by various manufacturers, distributors, and solution providers. To facilitate the integration of our services, a DEV Kit is available.